Privacy Policy

EVE IT Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you on how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

We ask you to read the privacy policy in full, however clicking on one of the topics below will take you directly to the relevant section of the document.

Topics

1.  Important information and who we are.

2.  The data we collect about you.

3.  How is your personal data collected?

4.  How we use your personal data.

5.  Disclosures of your personal data.

6.  International transfers.

7.  Data security.

8.  Data retention.

9.  Your legal rights.

10.  Contact details.

1. Important information and who we are.

Purpose of this privacy policy. This privacy policy aims to give you information on how EVE IT Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service from us. This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy policy, together with any other privacy notice we may provide to you on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements any such other notices and privacy policies and is not intended to override them.

Controller. EVE IT Limited is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).

Changes to the privacy policy and your duty to inform us of changes. We keep our privacy policy under regular review. This version was last updated on 31st October 2023 and this is the first version. From this date, historic versions can be obtained by contacting us on privacy@eve.co.uk. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The data we collect about you.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Contact Data. Includes first name, last name, billing address, delivery address, email address and telephone numbers.

Financial Data.  Includes bank account and payment card details.

Transaction Data. Includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data. Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data. Includes your username and password, purchases or orders made by you and your preferences.

Usage Data. Includes information about how you use our website, products and services.

Marketing and Communications Data. Includes your communication preferences and cookie data we collect when you give us permission to.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Contact and Financial Data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• apply for our products or services;

• create an account on our website;

• subscribe to our service or updates;

• request marketing to be sent to you;

• give us feedback or contact us.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties:

(a)  analytics providers;

(b)  advertising networks; and

(c)  search information providers.

Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

Identity and Contact Data from publicly available sources such as Companies House.

4. How we use your personal data.

We will only use your personal data when the law allows us to.  Most commonly, we will use your personal data in the following circumstances:

• Performance of a contract. Where it is necessary for us to perform our contract with you or for us to take steps at your request before entering into such a contract.

• Legitimate interests. Where it is necessary for us to process your data for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate interests means the interests of our business including conducting and managing our business to enable us to give you the best service/products and the best and most secure experience. We consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. If you do not want us to process any of the personal data we have listed as being processed for legitimate interests, you have the right to object. For more information see the section below relating to your rights.

• Legal obligation. Where we need to process your personal data as it is necessary for us to comply with a legal obligation that we are subject to. For example if we need to recall a product that you have purchased from us or to meet our obligations under tax legislation.

• Consent. Where we process your personal data where you have explicitly told us that you want us to. Generally, we do not rely on consent as a legal basis for processing your personal data. However, there may be limited circumstances where we may request your consent to process your personal data, for example we would always ask you before sending third party direct marketing communications to you via email or text message or to use your contact details to let you know an item you have enquired about is back in stock. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data:

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Marketing.  We may use your Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us about our products or services or have purchased goods or services from us and you have not opted out of receiving that marketing.

Opting out. We’d like to be able to let you know about any promotions, offers and deals that may interest you and to keep you up to date with our news from time to time but you can ask us to stop sending you marketing messages at any time by:

• following the opt out links on any marketing message we send to you OR

• if you have registered for an account with us, by unsubscribing via your My Account OR

• if you have not registered with us for an account and have only signed up via the website to receive newsletters, by going to www.eve.co.uk/unsubscribe to unsubscribe from receiving newsletters. If you have an account registered with us you can also unsubscribe using this link, OR

• by contacting us at any time on privacy@eve.co.uk.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions made by you.

Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data.

We may share your personal data with the parties set out below for the purposes set out in the table (Purposes for which we will use your personal data) above.

External Third Parties:

Service providers acting as processors based in the United Kingdom who provide IT and system administration services, delivery services, marketing communications services.

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

Third party payment providers which are integrated into our Website. If you choose to pay using one of these methods, e.g. PayPal, you will be redirected to the providers portal. Your use of such payment services is subject to the terms and conditions and privacy policies of the relevant payment provider.

Third party providers who provide the opportunity to review our website and the services we provide. Your use of such feedback services is subject to the terms and conditions and the privacy policies of the relevant feedback provider.

Our suppliers in relation to fulfilling orders, resolving any issues with your order, remedying any faulty products or in the event of a product recall.

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6.  International transfers.

We do not transfer your personal data outside the UK.

7.  Data security.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed including:

• Our website only allows communication with web browsers through Secure Sockets Layer (SSL) technology which means your connection to our website is secure and encrypted. When browsing our website and placing an order, look out for the padlock and the letters ‘https’ in the address bar.

• Our checkout uses Trust Payments for payment processing who provide a range of secure payment methods supported by major financial institutions worldwide including Visa, Mastercard, Amex, Apple Pay and Google Pay and PayPal.

• We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

• · We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8.  Data retention.

How long will you use my personal data for? We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see "Your legal rights" below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9.  Your legal rights.

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

The right to request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

The right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

The right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. However, we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

The right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

The right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data's accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

The right to request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

The right to withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us on privacy@eve.co.uk.

No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond.  We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10.  Contact details.

If you have any questions about this privacy policy or how we process your personal data, including any requests to exercise your legal rights, please contact us using the details set out below.

Full name of legal entity: EVE IT Limited

Email address:  privacy@eve.co.uk Postal address: Unit B2 Loades Eco Parc, Blackhorse Road, Coventry CV7 9FW

Telephone: 02477 800 555

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.